Refund Policy
Last updated: September 2026
Our Promise
We take pride in every batch of coconut flakes we make. If you're not happy with your order, we want to make it right.
Damaged, Faulty or Incorrect Products
Your rights under the Consumer Rights Act 2015 apply in full. You have 30 days from delivery to reject faulty goods for a refund, and further rights after that. Nothing in this policy limits your statutory rights.
If your order arrives damaged, faulty or not as described, please tell us as soon as you can — ideally within 48 hours, so that we can also claim against the courier. Please include:
- Your order number
- A photo of the damaged product
- A brief description of the issue
We will offer a full refund or replacement at no extra cost.
Your Right to Cancel (Change of Mind)
You may cancel your order for any reason up to 14 days after the day you receive it, under the Consumer Contracts Regulations 2013. To cancel, email us at info@orisirisifoods.co.uk or use the cancellation form below.
Return unopened items to us within 14 days of telling us. You pay the return postage. We will refund the price and the standard delivery charge within 14 days of receiving the items back, or of your proof of posting, whichever is sooner.
For hygiene reasons we cannot accept returns of pouches that have been opened or unsealed.
Cancellation Form
You do not have to use this form, but you may find it helpful:
To: Orisirisi Foods Limited, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ — info@orisirisifoods.co.uk
I hereby give notice that I cancel my contract of sale of the following goods: ______________
Ordered on: ____________ / Received on: ____________
Name: ____________________
Address: __________________
Date: ____________
Incorrect Orders
If you receive the wrong product, please contact us within 48 hours and we will arrange for the correct item to be sent to you at no additional cost.
Refund Processing
Refunds are issued to your original payment method within 14 days, and usually much sooner. You will receive an email confirmation when the refund has been issued.
Cancelling Before Dispatch
If you wish to cancel before your order is dispatched, contact us as soon as possible and we will cancel it and refund you in full. After dispatch, your 14-day right to cancel above still applies.
Contact
To request a refund or report an issue, email info@orisirisifoods.co.uk. We aim to respond within 2 working days.