Refund Policy

Last updated: April 2026

Our Promise

We take pride in every batch of coconut flakes we make. If you're not happy with your order, we want to make it right.

Damaged or Defective Products

If your order arrives damaged, opened, or not as described, please contact us within 48 hours of delivery with:

• Your order number
• A photo of the damaged product
• A brief description of the issue

We will offer a full refund or replacement at no extra cost.

Change of Mind

As our products are food items, we are unable to accept returns for change of mind once the order has been dispatched. This is in accordance with the Consumer Contracts Regulations 2013, which exempt perishable and sealed food products from the standard 14-day cooling-off period.

Incorrect Orders

If you receive the wrong product, please contact us within 48 hours and we will arrange for the correct item to be sent to you at no additional cost.

Refund Processing

Approved refunds will be processed within 5-7 working days and returned to your original payment method. You will receive an email confirmation when the refund has been issued.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been dispatched, we can cancel it and issue a full refund. Once dispatched, the order cannot be cancelled.

Contact

To request a refund or report an issue, please contact us. We aim to respond within 24 hours.